{"id":2808,"date":"2026-01-10T21:18:53","date_gmt":"2026-01-10T16:18:53","guid":{"rendered":"http:\/\/pets-love-that.local\/?page_id=2808"},"modified":"2026-02-24T21:56:48","modified_gmt":"2026-02-24T16:56:48","slug":"faqs","status":"publish","type":"page","link":"https:\/\/petslovethat.com\/fr\/faqs\/","title":{"rendered":"Questions fr\u00e9quentes"},"content":{"rendered":"\t\t
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Frequent Asked Questions (FAQs)<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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We are here to solve your questions.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t
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Frequent Askes Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take a shipping?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We really care about shipping times.\u00a0 Pets Love That works hard to offer the best shipping service every day.\u00a0 Normally, a product to the Unites States can reach you between 7 to 15 days. Please also read COVID-19 updates to learn more about possible shipping issues.<\/p>

We use US Express to ship our products to the US territory. Other carriers are also used. Please use our tracking tool.<\/p>

All orders processes takes 3 days. That means, It is the time since you click on Proceed Checkout Button and the moment the product it is shipped. Please consider 20 days, even if the product can arrive before that. After that time, contact us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Shipping times may take longer than expected due to the COVID-19 pandemic. This affects the entire shipping chain and not just our company. Because of this, some products may reach you in 30 days. We are working very hard to reduce the shipping time as much as possible. Normally we use US Express.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDid you guarantee 100% Money Back?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Yes, we guarantee 100% Money Back. Then we will give you your money back gracefully. PetsLoveThat will not make any transfers for amounts equal to or less than $52, but will deposit the amount into your virtual wallet in addition to the coupons. Using coupons gives you the option to get exclusive discounts.<\/p>

For amounts over $52, PetsLoveThat.com will first deposit the amount into the virtual wallet for a period of 15 days, giving you the option to use it or claim a refund through Paypal or Stripe. For Canadian customers, refunds will be made by direct “Interac” transfer whether they did not pay with paypal.<\/p>

If you paid by Paypal, you will receive the amount by the same method minus Paypal fees.<\/p>

We ask our customers to make responsible, thoughtful and conscientious purchases. PetsLoveThat does not guarantee that sizes or colors are as expected and is not responsible for the final decisions of its customers.<\/p>

We do offer a 100% neutral support system. Our staff can suggest and inform about options, but not provoke a purchase at all costs.<\/p>

Please, in order to offer a best service, take your time before proceed a payment if you are not sure. Or chat with a representative before buying. Use the Chatbot!!\u00a0 It is FREE!!\u00a0 We answer in three languages: French, English and Spanish. You can also contact us through our Contact Page for assistance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the minimum amount to topup my wallet?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The minimum amount to topup your wallet is US$100. Using your wallet give you 0.7% cashback every time you purchase.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat system do you use for transactions?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You are insured when you shop at PetsLoveThat.com. We use STRIPE as our payment mechanism.<\/p>

Millions of businesses of all sizes – from startups to Fortune 500 – use Stripe software and APIs to accept payments, send payments and manage their online business.<\/p>

Thanks to STRIPE, you can also pay with Google Pay.<\/p>

We also allow our customers to pay with Paypal. If you are in Latin America, please use Paypal instead of STRIPE. STRIPE is not yet available in Latin America, except Brazil and Mexico.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it safe to order on PetsLoveThat.com?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You are protected. Our site use SSL encryption technology. That means, our site use a protocole HTTPS. Next to the web address, you will see a padlock. In addition, we use Stripe.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you accept Payonner or Paypal?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

We only use STRIPE<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are your business hours?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Our Chatbot Customer Service is open from 7:00 to 22:00 (Eastern Standard Time; -4.00). If closed, please use our CONTACT page for assistance.
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And yes, we are here!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes. you have to pay for shipping. Please note that you do not have to return a damaged product if it has been affected during shipping.\u00a0 We will give you a full refund with no excuses. However, you have to send a proof in two days after you receive the product. We guarantee a 30 days money back. By using this website, you accept our Term & Conditions policy.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI bought a product with cupon or discount. Will you refund me?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The only form of refund for products purchased with a coupon or discounts, is for products damaged during shipment. For this, you will need to send a proof after contacting our customer service, who will decide.\u00a0 You have 2 days to send a valid proof to get a 30 days money back. The money will be deposited in your wallet.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you sell in the UE?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Due to VAT regulations in the EU, at the moment we are not selling to countries that are members of these group.\u00a0 We are working to be able to sell to countries in the UE. However, we can sell to these others 21 countries in Europe that are not part of the UE. (We exclude Russia and Ukraine).<\/p>

Here is the list:<\/p>